FAQ

Start by calling Osmon Moving & Storage. We don’t just move boxes; we strategize every part of a move so we can meet all of your expectations. Just mention any cost concerns that you have, and we’ll tell you how we can schedule your move to cost as little as possible. Most movers are busiest during the summer, and on weekends during the rest of the year. You may be able to save on the cost of your move by talking to our moving consultants for the best cost-cutting tips.

Family and friends can be helpful when you need extra hands. If you know someone who wants to help, you can put them to work with moving boxes to one area of the home. They can also make easier paths for the movers by clearing sidewalks or driveways. However, on the actual moving day, there are good reasons to let the professionals handle the work. First, professional Osmon Moving & Storage team members are insured, and you won’t be liable in the case of damaged property or injury. Also, professional movers are paid hourly. If you want them to work efficiently, you need to keep other people out of the way.

Estimates are based on a number of factors that can make a move more or less difficult for us. Some of these factors include: the length (in miles) for each leg of the move, the amount of time it will take our team to load and unload a truck based on the weight of your items. It’s important to remember that large trucks cannot move as quickly as cars, and are unable to use certain routes because of vehicle weight and height limitations.

Like many other teams in the service industry, movers are often tipped. However, tips are not required, and our teams expect no set amount. If you like, you can choose to tip your movers an amount that matches how satisfied you are with their effort and attitude. The general guideline followed by many is 10% to 18% from labor cost of your move (this does not include transportation charges, packing materials or any other line charges).  When tipping, please be aware that whatever amount you offer will be divided evenly amongst all movers and packers who worked on your move.

Yes, these types of moves can be much more difficult to plan because items cannot always be moved to the rooms where they belong. Additionally, not all areas of the home may be ready for storage, and that means that items may have to be packed into small spaces. You should consult with your moving company to determine what space you will have to work with on the day of the move.

While you may be able to get a plant through a move personally, this isn’t something we can guarantee. Every plant has a unique range of tolerances and needs that just can’t be accommodated while they are inside a moving truck. Moving plants across certain state or national boundaries may be illegal and expose you to civil charges and penalties.

As long as you stick to one system, and communicate that system to your movers, you should have no trouble working with your movers. For example, you can move all items that are staying in one room of the house. You can also wrap things that are staying in a specific color of tape. For the best results, move items that aren’t leaving out of the house before the movers arrive.

Small precious items should be carried with you or moved to a safety deposit box before or after the move if you want complete peace of mind. Larger valuables are always a cause for concern during a move. However, our movers are the people with more insight than any other professional on how these items can be safely moved and what kind of dangers they face along the way. Make sure you’ve completed any necessary high-value declaration forms so that these items can be properly insured for their value.

Moving is exhausting work, and our crew will need time to eat, depending on how the move is scheduled. In most cases, there will be no interruption because our crew will eat before they arrive. If you wish to provide food for the crew, it can save time during long packing and moving sessions.

We pride ourselves on leaving every site just like we found it when we leave a move site. We always remove any clutter or trash that was created by our moving services, and we may be able to help with other preparations. We can help prepare emptied homes for sale or closing. Ask our moving consultants to learn more.

Please contact gas technicians for any services involving gas lines. Our team is not insured to handle these items. Due to problems that older water lines can develop, we avoid water lines without a signed liability waiver.

It can be wise to insure your property during moves, even if you’ve hired a professional team. First, damage can occur well before and after the movers have handled the property. Items can also be lost before they are moved into the trucks or before you’ve finished unpacking. You should consult your homeowner’s policy to find out how your items are covered during transit.

Unfortunately, we do not offer moving services for pets. It’s not safe for them to be transported with the rest of your items. Moves can be incredibly stressful for pets. If you can keep them with you however you choose to travel, you will be able to monitor their health and safety much more easily.

Unfortunately, we do not offer transportation for you, only your items. For insurance reasons, customers can’t ride in our trucks.

If you are absolutely sure of the details, you may be able to pull this off, but it isn’t easy. We do not recommend that you try to schedule your move on this day because things can go wrong on the closing day. A week after the move is the safest timeline.

Organization is key. Pack as much as you can, as neatly as possible, before the movers arrive. You may be surprised how quickly a professional team can clear out a mountain of boxes. Focus on throwing out any items that aren’t going with you to the new place, so there’s nothing but truck-bound items when the movers arrive.

You may be concerned about trusting movers with your most fragile items. Our teams are formed by serious professionals who are experienced and skilled when it comes to safely packing and moving objects. We have moved everything from crystal collections to large sculptures and artwork. We understand which part of a box are likely to experience the most pressure—and how things shift in a truck. That experience lets us pack your valuables in the safest way.

You can leave this work to our team if you like. We carry moving blankets that can be wrapped around chest freezers, fridges, and dishwashers to provide cushioning. All of the items must be empty when movers arrive. Don’t forget that you may need to call in water or gas professionals to disconnect appliances, such as washers, that are connected to municipal lines. Our movers cannot assist with disconnecting appliances from gas lines.

Please consult the appropriate hotline for hazardous items. Certain items, such as paint cans and propane tanks, should list numbers you can call to learn how to dispose of them properly. We cannot move items that are pressurized or combustible. We also cannot transport firearms. Gas-operated equipment will need to have their tanks emptied before they can be transported.

You may want to have items such as toiletries and medications out where you can reach them at a moment’s notice. If the boxes are marked properly and explained to the movers, there should not be an issue. You can ensure that you always have the items ready by moving them to your vehicle or another spot for storage.

You, or someone you appoint to represent you, must be available for the entire move. That representative can be a spouse, adult child, or assistant, as long as they are authorized to make decisions about the move on your behalf. One of the responsibilities includes checking off that everything has been loaded.

We recommend that you do it as early as possible. Our windows for service are not guaranteed. Certain days (Friday and Saturday) and certain times of the year are packed. If you want a preferred date, it’s wise to set the date six months in advance.