Cancellation Policy

At Osmon Moving & Storage, we value professionalism, transparency, and respectful communication with our customers. For many years, we operated without requiring reservation deposits, trusting customers to provide reasonable notice if plans changed. However, an increasing number of last-minute cancellations, rescheduling requests, and no-shows has created significant operational losses involving reserved crews, blocked scheduling availability, truck assignments, fuel costs, and labor expenses.

After carefully reviewing these recurring disruptions, we have implemented a refundable reservation deposit policy to help protect scheduled moving operations and maintain reliable service for all customers. Please review the details of our reservation deposit, cancellation, rescheduling, no-show, and late notice cancellation policies below.

Reservation Deposit: A reservation deposit is required for all scheduled moves. Once your reservation request is reviewed, our office will send an invoice for the required deposit amount. This one-time payment secures your moving date, crew allocation, and truck reservation. Deposit amounts vary depending on the size and complexity of the move. Reservation deposits are fully refundable when written cancellation notice is submitted at least 72 hours before the scheduled moving date.

Cancellations: To receive a full refund of your reservation deposit, cancellation requests must be submitted in writing through our electronic contact form no later than 72 hours before the scheduled move date.

Re-Scheduling: We understand that moving plans may change and will make reasonable efforts to accommodate rescheduling requests whenever possible. Re-scheduling requests must be discussed directly with one of our office representatives by phone at least 72 hours before the scheduled move. All re-scheduled moves remain subject to crew and truck availability and may require updated pricing. Requests made within 72 hours of the move may result in forfeiture of the reservation deposit.

No-Show Policy: Once a reservation deposit is received, our team schedules movers, equipment, trucks, and labor specifically for your project. If our crew arrives at the scheduled pickup location and the customer is unavailable, inaccessible, or fails to proceed with the move, the credit card on file may be charged up to 100% of the minimum quoted amount.

Late Notice Cancellations: Cancellations submitted after 6 PM on the day before the scheduled move may result in a minimum charge equal to 3 hours of service. Because crew schedules and dispatch assignments are finalized the evening prior to moving day, late cancellations often prevent us from reassigning reserved crews and trucks.

These policies help Osmon Moving & Storage continue providing organized scheduling, reliable crews, and consistent service throughout Los Angeles County and Orange County. We appreciate your understanding and cooperation and look forward to assisting with your move.